The terms “we”, “us” and “our” refer to Expedia and its subsidiaries and corporate affiliates (collectively, the “Expedia Companies”). An Expedia corporate affiliate shall mean any entity (whether a person, corporation, partnership or otherwise) that directly or indirectly, controls, are controlled by, or are under common control with Expedia. An entity shall be deemed to be in “control” of another entity when it holds fifty (50%) percent or more of voting shares in that entity or has management control of that entity).The term “you” refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.
What information we collect from you
In General. We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and email addresses, fax number, and, if you make a reservation through our Website, credit card information (such as credit card number, cardholder name, and expiration date). We also may request information about your hotel room preferences, loyalty, frequent flyer and/or car rental program information. You can choose not to provide information to us, but in general some information about you is required in order for you to register as a member; purchase products or services; complete a traveler profile; participate in a survey, competition or promotion; ask us a question; or initiate other transactions on our Website.
Information from Other Sources. We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to our account information. Examples of information we may receive include: updated delivery and address information, purchase history, and demographic information.
How we use your information
Generally, Expedia collects, uses and discloses your personal information for the following purposes:
Furthermore, where permitted by law,
In addition, where permitted by law, your personal information may be disclosed, for Expedia Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by Expedia. For more information, see below.
In addition, where permitted by law, your personal information may be disclosed, for Preferred Partners' Additional Purposes, to the vendors or other third party service providers in connection with promotions and services offered by Expedia’s preferred partners. For more information, see below.
In relation to particular travel products and services or in your interactions with us, we may also have specifically notified you of other purposes for which we collect, use or disclose your personal information. If so, we will collect, use and disclose your personal information for these additional purposes as well, unless we have specifically notified you otherwise.
Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 30 working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, we may still contact you for other purposes in relation to the travel products and services that you hold or have subscribed to with Expedia.
All information that we collect from you is retained in the servers of the Expedia Companies.
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on our Website. One way we do this is by sending you email messages that contain information about your travel-related interests. For example, if you search for a flight to New York on our Website and have saved your itinerary or otherwise not yet booked your travel, we may send you an email message reminding you about your saved travel itinerary or about a special airfare to New York. Similarly, if you receive an email from us about New York travel and demonstrate an interest in New York hotels by affirmatively clicking on a link about New York hotels in the email, you may receive an email about New York hotel offers or other destination information. We believe these email messages will provide you with useful information about travel-related special offers available through our Website. Please note that you will have the opportunity to choose not to receive these email messages in any such email we send.
With whom we share your information
Expedia will take reasonable steps to protect your personal information against unauthorized disclosure. Subject to the provisions of any applicable law, your personal information may be disclosed, for the purposes listed above (where applicable), to the following:
We also may share your information:
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors this Website receives or the most popular hotels and holiday destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest and to audit the efficacy of our advertising.
How you can access your information
You can access, correct and update your contact information by visiting the My Profile page on this Website. You can close your account by contacting us at the email address listed below. Please note that after you close an account, if we no longer hold such information, you will not be able to sign in or access any of your personal information. However, you can open a new account at any time. Please also note that we may retain certain information associated with your account, including for analytical purposes as well as for record keeping integrity for a period of time, after which we will ensure such information is securely destroyed. Information we may retain includes, for example, accounting data, data for auditing purposes and transactional information and/or information required to be retained for compliance with law.
If you do not hold an account with us or wish to contact us in relation to any personal information that is not displayed in your account, you have the right to ask us to access, correct, delete or modify the information that we hold about you by emailing us at the email address listed below.
Your choices with respect to collection and use of your information
When you make a booking for a travel reservation with us or choose to access certain services we provide, information we request that is mandatory will be marked with a red asterisk. As discussed above, you can choose not to provide us with requested information, but as a result you may not be able to complete your booking or access the requested services.
You also have the right to add or update information and close your account as described above.
When you register as a member on this Website, you will be given a choice as to whether you want to receive email messages from us about special offers from us, as well as email messages about products and services of selected third parties. As a registered member on this Website, you can modify your choices at any time through the Email Settings of the My Profile page. You will also be given the same choices when you fill in any form on our Website by which you provide your email address to us.
Whether registered as a member or not, you also will be given the opportunity to unsubscribe from messages in any such email we send. Please note that we reserve the right to send you other communications, including service announcements, loyalty program updates, administrative messages, and surveys relating either to your account or to your transactions on this Website, without offering you the opportunity to opt out of receiving them.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from this Website, you will not be able to access portions of our Website.
Cookies and other Web technologies
We automatically collect some information about you and your computer when you visit this Website. For example, we will collect your IP address, Web browser software (such as Firefox, Internet Explorer or Safari), and referring website. We also may collect information about your online activity, such as trips viewed and purchases made. One of our goals in collecting this automatic information is to help customize your user experience.
As a member or visitor to this Website, you will be assigned a permanent cookie file on your computer's hard drive. When you access the My Trips or My Profile areas of this Website, reserve or purchase travel, or use selected travel planning tools, we may require you to sign in as a member, using your Member ID and password. Once you sign in as a member, we record the Member ID and the name on the member account in the cookie file on your computer. We may also record your password in this cookie file as encrypted data if you checked the box entitled "Save this password for automatic sign-in." Your Member ID, password, and the name on your member account is stored in the cookie file as encrypted data, so no one can view the information it contains by obtaining unauthorised access to your computer. Permanent cookie files remain on your computer's hard drive until you manually delete the file.
In addition to the above cookies, we use Local Shared Objects, also referred to as flash cookies, on our Website. These are used to enhance your user experience, for example, by storing your user preferences and settings, such as your volume/mute settings, and in connection with animated content on our Website. Local Shared Objects are similar to browser cookies, but can store data more complex than simple text. By themselves, they cannot do anything to or with the data on your computer. Like other cookies, they can only access personally identifiable information that you have provided on this Website, and cannot be accessed by other websites. To find out more about flash cookies or how to disable them, please click here.
This Website may also use Web beacons (also known as clear gifs, pixel tags or Web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a Web page. We use Web beacons to monitor the traffic patterns of users from one page within our Website to another, to deliver or communicate with cookies, to understand whether you have come to our Website from an online advertisement displayed on a third-party website, and to improve Website performance. We also may allow our service providers to use Web beacons to help us understand which emails have been opened by recipients and to track the visitor traffic and actions on our Website. This helps us measure the effectiveness of our content and other offerings.
You may block, delete or disable cookies, Web beacons and other Web technologies by amending your browser or device settings. However, if you do disable these technologies, you may not be able to take advantage of certain features or services on our Website, including our travel services and planning tools. Disabling these technologies may also mean that you are required to re-enter account information (such as Member ID and password) on several occasions during any browsing session. For more information, please refer to your browser or device settings.
Display of tailored advertising/Your choices
Data collected by business partners and ad networks to serve you with relevant advertising. The advertisements you see on this Website are served by us or by our service providers. But we also allow third parties to collect information about your online activities through cookies and other technologies. These third parties include (1) other Expedia Companies; (2) business partners, who collect information when you view or interact with one of their advertisements on our Websites; and (3) advertising networks, which collect information about your interests when you view or interact with one of the advertisements they place on many different websites on the Internet. The information gathered by these third parties is used to make predictions about your characteristics, interests or preferences and to display advertisements on our Websites and across the Internet tailored to your apparent interests. We do not permit these third parties to collect personal information about you (such as email address) on our Website, nor do we share with them any personal information about you.
Data collected by companies that operate cookie-based exchanges to serve you with relevant advertising. Like other companies operating online, this Website participates in cookie-based exchanges where anonymous information is collected about your browsing behavior through cookies and other technologies and segmented into different topics of interest (such as travel). These topics of interest are then shared with third parties, including advertisers and ad networks, so they can tailor advertisements to your apparent interests. We do not share personal information (such as your email address) with these companies and we do not permit these companies to collect any such information about you on our Website. Please click here to learn more about cookie-based exchanges, including how to access information about the topics of interest associated with cookies on your computer and how to decline participation in these programs.
Using the mobile phone and tablet Apps (the “Mobile Apps”)
When you use our Mobile App, we collect and use information about you in the same way and for the same purposes as we do when you use this Website.
In addition to this, we also use some other information that we collect automatically when you use our Mobile Apps. Specifically:
You always have the ability to control what information a Mobile App sends to us. You can exercise this control either by changing the settings of the Mobile App under its setting menu or changing the settings of your mobile device. Alternatively, you can remove the Mobile App from your mobile device entirely and access our services through our Website.
How we protect your information
We want you to feel confident about using this Website to make hotel and travel bookings, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting personal information that is sensitive to you (e.g., credit card details) between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Where your data is stored
Expedia stores and processes Personal Data about Travelers in secure environments in the country or region where it is collected as well as in the United States. In order to provide its services, Expedia must transfer your Personal Data to the United States, and possibly to other countries where our third party vendors are located. Such transfers of Personal Data will be conducted in accordance with local data protection laws.
How you can contact us
333 108th Avenue NE, Bellevue, Washington 98004, USA